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Last Updated: 7th January 2026

Terms of Service

  1. Acceptance of Terms
    Welcome to www.haicuanbirdnest.com.sg (the “Site“), operated by Hai Cuan Birdnest Pte. Ltd. (the “Company“), a company registered in Singapore under registration number 202322085E.

     

    By accessing, browsing, or using the Site, including any content, functionality, and services offered on or through the Site (the “Services“), you acknowledge that you have read, understood, and agree to be bound by these Terms of Service (the “Terms“), our Privacy Policy, and our Cookie Policy, which are incorporated herein by reference.

     

    If you do not agree to these Terms, you must not access or use the Site or Services.

    ADDITIONAL NOTE FOR BUSINESSES: If you are using the Site on behalf of a company, organization, or other entity, you represent and warrant that you have authority to bind that entity to these Terms and you agree to be bound by these Terms on behalf of that entity.

 

  1. Changes to Terms
    We reserve the right, at our sole discretion, to modify or replace these Terms at any time. It is your responsibility to check this page periodically for changes. Your continued use of the Site after the effective date of the revised Terms constitutes your acceptance of the changes. Please review this page periodically for updates.

 

  1. Eligibility and Account Registration
    To use certain features of the Site, you may be required to register for an account. You must:
  • Be at least 18 years of age or the age of majority in your jurisdiction, whichever is higher.
  • Provide accurate, current, and complete information during registration.
  • Maintain and promptly update your account information to keep it accurate and complete.
  • Maintain the confidentiality of your password and accept responsibility for all activities that occur under your account.
  • Notify us immediately of any unauthorized use of your account or any other breach of security.

     

    We reserve the right to suspend or terminate your account if any information provided is inaccurate, false, or incomplete, or if we suspect fraudulent or unauthorized activity.

 

  1. Description of Services
    The Site provides an online platform that allows Users to access, browse and/or search the Catalogue and purchase Products; post and submit reviews, questions, comments and/or testimonials on Products; and/or any other activities as determined by our Company at its absolute discretion, in accordance to the terms hereof. Further details, if any, of the Service, may be set out by the Company on the Website and Mobile Service.

    We reserve the right to modify, suspend, or discontinue the Services (or any part thereof) at any time, with or without notice. We will not be liable to you or any third party for any modification, suspension, or discontinuance of the Services.

 

  1. User Conduct and Acceptable Use
    You agree not to use the Site or Services to:
  1. Violate any applicable laws, regulations, or third-party rights.
  2. Upload, post, transmit, or distribute any content that is unlawful, defamatory, harassing, abusive, fraudulent, obscene, or otherwise objectionable.
  3. Impersonate any person or entity or falsely state your affiliation with a person or entity.
  4. Upload viruses, malware, or any other malicious code designed to interrupt, destroy, or limit the functionality of any computer software or hardware.
  5. Use automated systems (e.g., bots, scrapers) to access the Site or extract data without our express written permission.
  6. Attempt to gain unauthorized access to any portion of the Site, other accounts, or any systems or networks connected to the Site.
  7. Engage in any activity that interferes with or disrupts the Services or the servers and networks connected to the Services.
  8. Use the Site for any commercial purpose not expressly authorized by us.

 

  1. Intellectual Property Rights
    Ownership by Company: The Site, its original content (excluding User Content), features, and functionality are and will remain the exclusive property of Hai Cuan Birdnest Pte. Ltd. and its licensors. The Site is protected by copyright, trademark, and other laws of Singapore and foreign countries. Our trademarks and trade dress may not be used without our prior written consent.

     

    User Content: By posting, uploading, or submitting any content, data, or materials to the Site (“User Content“), you grant us a worldwide, non-exclusive, royalty-free, sublicensable, and transferable license to use, reproduce, distribute, prepare derivative works of, display, and perform such User Content in connection with the Services and our business.

     

    You represent and warrant that you own or have the necessary rights to grant this license and that your User Content does not infringe any third-party intellectual property rights or violate these Terms.

 

  1. E-Commerce Terms
    Products/Services: Descriptions, images, and prices of products/services are subject to change. We reserve the right to limit quantities and correct any errors. We do not warrant that product descriptions or other content are accurate, complete, reliable, or error-free.

     

    Orders: Your order constitutes an offer to purchase. Acceptance of your order and formation of a contract will occur when we send you an order confirmation email. We may refuse any order for any reason.

     

    Payment: You agree to pay all charges at the prices in effect when the charges are incurred. All payments are processed through secure third-party gateways. You represent that you have the legal right to use any payment method provided.

     

    Shipping and Delivery: We will provide estimated delivery times, but these are not guaranteed. Title and risk of loss pass to you upon delivery to the carrier.

     

    Returns and Refunds: For any returns or refunds related matter, kindly contact our team at +6588264744.

 

  1. Third-Party Links and Services
    The Site may contain links to third-party websites or services that are not owned or controlled by us. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You acknowledge and agree that we are not responsible or liable for any damage or loss caused by your use of any such content, goods, or services.

 

  1. Disclaimers and Limitation of Liability
    Disclaimer of Warranties: THE SITE AND SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE.

     

    Limitation of Liability: TO THE FULLEST EXTENT PERMITTED BY SINGAPORE LAW, IN NO EVENT SHALL HAI CUAN BIRDNEST PTE. LTD., ITS DIRECTORS, EMPLOYEES, PARTNERS, AGENTS, SUPPLIERS, OR AFFILIATES, BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM (I) YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SERVICES; (II) ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE SERVICES; (III) ANY UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT.

 

  1. Indemnification
    You agree to defend, indemnify, and hold harmless Hai Cuan Birdnest Pte. Ltd. and its licensees and licensors, and their employees, contractors, agents, officers, and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including but not limited to reasonable legal fees), resulting from or arising out of a) your use of and access to the Site, b) a breach of these Terms, or c) your User Content.

 

  1. Termination
    We may terminate or suspend your account and access to the Services immediately, without prior notice or liability, for any reason whatsoever, including, without limitation, if you breach these Terms.

    Upon termination, your right to use the Services will cease immediately. All provisions of the Terms which by their nature should survive termination shall survive, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

  1. Governing Law and Dispute Resolution
    These Terms shall be governed by and construed in accordance with the laws of the Republic of Singapore, without regard to its conflict of law provisions.

     

    Any dispute arising out of or in connection with these Terms, including any question regarding its existence, validity, or termination, shall be referred to and finally resolved by arbitration in Singapore in accordance with the Arbitration Rules of the Singapore International Arbitration Centre (SIAC) for the time being in force, which rules are deemed to be incorporated by reference in this clause. The language of the arbitration shall be English.

 

  1. General Provisions
  • Entire Agreement: These Terms constitute the entire agreement between you and us regarding the Services.
  • Severability: If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
  • Waiver: Our failure to enforce any right or provision of these Terms will not be considered a waiver of such right or provision.
  • Assignment: You may not assign your rights under these Terms without our prior written consent. We may assign our rights and obligations under these Terms without restriction.
  • Force Majeure: We shall not be liable for any failure to perform our obligations hereunder where such failure results from events beyond our reasonable control (e.g., acts of God, war, pandemic, government regulations).

 

  1. Contact Information
    If you have any questions about these Terms, please contact us at:

    Hai Cuan Birdnest Pte. Ltd.
    3 SHENTON WAY
    #19-02
    SHENTON HOUSE
    SINGAPORE (068805)
    Email: haicuansg@gmail.com referencing: Terms of Service