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Last Updated: 7th January 2026

Privacy Policy

  1. Introduction
    Welcome to www.haicuanbirdnest.com.sg (the “Site“), operated by Hai Cuan Birdnest Pte. Ltd. (the “Company“). We are committed to protecting your personal data and your right to privacy.

    This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our Site, use our services, or interact with us. It is formulated in accordance with the Singapore Personal Data Protection Act 2012 (PDPA).


    By using our Site, you acknowledge that you have read and understood the terms of this Privacy Policy.

 

  1. What Personal Data We Collect

    “Personal Data” refers to data about an individual who can be identified from that data, or from that data and other information to which we have or are likely to have access.We may collect the following categories of personal data:

  • Identifiers and Contact Information: Name, email address, phone number, postal address.
  • Account and Login Details: Username, password, email address.
  • Commercial Information: Records of products or services purchased, obtained, or considered, purchase history.
  • Financial Data: Payment information (e.g., credit/debit card details processed through a secure third-party payment gateway), billing address. Note: We typically do not store full card details.
  • Technical and Usage Data: Internet Protocol (IP) address, browser type and version, time zone setting, browser plug-in types, operating system, device information, referring/exit pages, clickstream data, pages viewed, time spent on pages, and other diagnostic data collected via cookies and similar technologies.
  • Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

 

  1. How We Collect Your Personal Data
    We collect data in the following ways:
  • Direct Interactions: You provide data when you register an account, make a purchase, contact customer support, subscribe to our newsletter, or submit forms on our Site.
  • Automated Technologies: As you interact with our Site, we automatically collect Technical and Usage Data via cookies, server logs, and similar technologies. Please see our Cookie Policy (link) for more details.
  • Third Parties: We may receive data from analytics providers (like Google Analytics), advertising networks, payment and delivery service providers, and business partners.

 

  1. Purposes for Collecting, Using, and Disclosing Your Personal Data
    Under the PDPA, we may collect, use, or disclose your personal data only for purposes that a reasonable person would consider appropriate and that you have been notified of. These purposes include:
  • To process and manage your account, orders, and payments.
  • To deliver products or services you have requested.
  • To manage our relationship with you, including notifying you about changes to our terms or policies, and seeking your feedback.
  • To administer and protect our business and this Site (including troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting).
  • To send you marketing and promotional communications (where you have consented), about products, services, and offers we believe may interest you. You can opt-out at any time.
  • To use data analytics to improve our Site, products/services, marketing, and user experiences.
  • To comply with our legal obligations and respond to lawful requests from public authorities.
  • For other legitimate business purposes with your consent.

 

  1. Disclosure of Your Personal Data
    We may disclose your personal data to the following categories of recipients, only for the purposes stated in Section 4:
  • Service Providers: Third-party vendors who provide services on our behalf, such as payment processing, data analysis, email delivery, hosting, customer service, and marketing assistance. These parties are contractually bound to protect your data.
  • Group Companies: Our affiliated companies, if any.
  • Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business.
  • Legal and Regulatory Authorities: When required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
  • Professional Advisers: Including lawyers, bankers, auditors, and insurers.
  • Any other party with your explicit prior consent.

 

  1. International Transfers
    Your personal data may be transferred to, and processed in, countries other than Singapore. We will take all reasonable steps to ensure that such transfers comply with the PDPA and that your data is treated securely and in accordance with this Privacy Policy. This includes ensuring recipients are bound by appropriate data transfer agreements or safeguards.

 

  1. Protection of Your Personal Data (Security)
    We implement appropriate technical and organisational security measures designed to protect the security of your personal data from unauthorised access, collection, use, disclosure, copying, modification, or disposal. However, no electronic transmission or storage method is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee its absolute security.

 

  1. Data Retention
    We will retain your personal data only for as long as is reasonably necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. When no longer required, we will securely delete or anonymise your data.

 

  1. Your Rights Under the PDPA
    The PDPA provides you with certain rights regarding your personal data. You have the right to:
  • Withdraw Consent: You may withdraw any consent you have given us for the collection, use, or disclosure of your personal data at any time, with reasonable notice.
  • Access and Correction: Request access to and/or correction of a copy of the personal data we hold about you.
  • Data Portability: Request that we transfer your data to another organisation, where applicable.
  • Limit Processing: You may request that we limit the use and disclosure of your personal data in certain circumstances.

    To exercise these rights, please contact our team using the details in Section 12. We may require verification of your identity before processing your request and may charge a reasonable administrative fee as permitted by the PDPA.

 

  1. Use of Cookies and Tracking Technologies
    Our Site uses cookies and similar tracking technologies to distinguish you from other users. This helps us provide you with a good experience and allows us to improve our Site. For detailed information on the cookies we use and your choices regarding cookies, please see our Cookie Policy.

 

  1. Third-Party Links
    Our Site may contain links to third-party websites or applications. This Privacy Policy does not apply to those third-party sites. We have no control over and assume no responsibility for the content or privacy practices of any third-party sites.

 

  1. Contact Our Data Protection Officer
    If you have any questions about this Privacy Policy, wish to exercise your rights, or wish to make a complaint about a potential breach of the PDPA, please contact our team:

    Hai Cuan Birdnest Pte. Ltd.
    3 SHENTON WAY
    #19-02
    SHENTON HOUSE
    SINGAPORE (068805)
    Email: haicuansg@gmail.com referencing: Privacy Policy.

 

  1. Changes to This Privacy Policy
    We may update this Privacy Policy from time to time. The updated version will be indicated by an updated “Last Updated” date at the top. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your data.